FAQs
Find quick answers to common questions about ordering, shipping, returns, and more.
Shipping & Delivery
Do you offer free shipping? Yes! LULIQUA offers FREE SHIPPING on all orders worldwide—no minimum purchase, no hidden fees, ever.
How long does order processing take? All orders are carefully processed within 2–3 business days before shipment. During peak seasons or promotional periods, processing may take slightly longer.
How long does delivery take? Delivery times vary depending on your location. Most orders arrive within 7–21 business days. Estimated delivery windows are displayed at checkout when available.
How can I track my order? Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order anytime through our Track Order page using your order number and email address.
Do you ship internationally? Yes, we ship to customers worldwide. Please note that international orders may be subject to customs processing, import duties, or taxes determined by your country.
Orders & Payments
Can I cancel or change my order? Orders can only be modified or canceled before they are shipped. If you need to make changes, please contact us at contact@luliqua.com as soon as possible.
What payment methods do you accept? We accept all major credit cards, debit cards, and secure online payment methods through our encrypted checkout system.
Is my payment information secure? Absolutely. We use industry-standard SSL encryption to protect your payment and personal information at every step.
Returns & Refunds
What is your return policy? We accept returns within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging with all accessories included.
How do I start a return? Contact our support team at contact@luliqua.com with your order number and reason for return. Once approved, we'll send you detailed return instructions.
How long do refunds take? Approved refunds are processed to your original payment method within 7–14 business days after we receive and inspect the returned item.
What if I receive a damaged or defective product? Please contact us within 48 hours of delivery and provide clear photos of the damage or defect. We'll cover all return or replacement shipping costs.
Products & Support
Are your products covered by warranty? Product warranties vary by item. Please check individual product descriptions for specific warranty information, or contact us for details.
How do I care for my wellness device? Care instructions are included with each product. For specific guidance, refer to the user manual or contact our support team.
Can I get product recommendations? Of course! Our team is happy to help you find the perfect wellness device for your needs. Just reach out at contact@luliqua.com.
Contact & Support
How can I contact customer support? For any questions, concerns, or assistance, please email us at contact@luliqua.com
Our support team is available Monday – Friday, 9:00 AM – 6:00 PM (GMT) and responds within 24–48 business hours.
I have a question that's not listed here. What should I do? No problem! We're here to help. Send us an email at contact@luliqua.com and we'll get back to you as soon as possible.
Still have questions? We're here for you.