Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@luliqua.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@luliqua.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 18 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@luliqua.com.

Welcome to LULIQUA. These Terms of Service ("Terms") govern your access to and use of our website (luliqua.com) and the purchase of our products and services.

By accessing or using our website, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of Terms

By using this website, placing an order, or accessing our services, you confirm that:

  • You are at least 18 years of age or have obtained consent from a parent or legal guardian
  • You have the legal capacity to enter into a binding agreement
  • You agree to comply with these Terms of Service and all applicable laws
  • You have read and understood our Privacy Policy, Shipping Policy, and Return & Refund Policy

2. Use of the Website

Permitted Use You may use our website to browse products, make purchases, and access information about LULIQUA.

Prohibited Activities You agree NOT to:

  • Use the website for any unlawful or fraudulent purpose
  • Interfere with or disrupt the operation of the website or servers
  • Attempt unauthorized access to any part of the website, user accounts, or systems
  • Transmit viruses, malware, or any harmful code
  • Scrape, harvest, or collect data using automated tools without permission
  • Impersonate any person or entity or misrepresent your affiliation
  • Violate any intellectual property rights
  • Engage in any activity that could harm LULIQUA or its users

Consequences of Violation We reserve the right to suspend, terminate, or restrict your access to the website if you violate these Terms, without prior notice or liability.

3. Products & Services

Availability All products and services are subject to availability. We do not guarantee that any product will be in stock at any given time.

Product Information We make every effort to display accurate product descriptions, specifications, images, and pricing. However:

  • Product images are for illustrative purposes and may slightly differ from the actual product
  • Colors may vary depending on your device's display settings
  • We do not warrant that product descriptions or other content is error-free

Right to Modify or Discontinue We reserve the right to:

  • Modify, discontinue, or limit any product or service without prior notice
  • Refuse service to anyone for any reason at our discretion
  • Limit quantities available for purchase

4. Pricing & Payments

Pricing All prices are listed in USD (or the applicable currency displayed) and are subject to change without notice.

Prices include applicable taxes where required by law. Additional customs duties or import taxes for international orders are the responsibility of the customer.

Payment Methods Payments must be completed using the approved payment methods available at checkout (e.g., credit card, debit card, PayPal, etc.).

Pricing Errors We are not responsible for typographical or pricing errors. If a product is listed at an incorrect price due to an error, we reserve the right to:

  • Cancel the order and issue a full refund
  • Contact you to confirm whether you wish to proceed at the correct price

Authorization By providing payment information, you authorize us to charge the total amount of your order, including product costs, shipping fees (if applicable), and taxes.

5. Orders & Cancellations

Order Acceptance Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or product information errors
  • Suspected fraud or unauthorized transactions
  • Violation of these Terms

Order Confirmation You will receive an email confirmation once your order is placed. This does not constitute acceptance—acceptance occurs when we ship your order.

Cancellations by Customer Orders may be canceled or modified before shipment by contacting us at contact@luliqua.com. Once an order has shipped, it is subject to our Return & Refund Policy.

Cancellations by LULIQUA If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

6. Shipping & Delivery

Shipping terms, delivery times, and responsibilities are outlined in our Shipping Policy.

Title and risk of loss pass to you upon delivery to the shipping carrier.

We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

7. Returns & Refunds

Our return and refund procedures are detailed in our Return & Refund Policy.

By making a purchase, you agree to the terms outlined in that policy.

8. Intellectual Property

Ownership All content on the LULIQUA website—including but not limited to text, images, logos, graphics, videos, product descriptions, trademarks, and design elements—is the exclusive property of LULIQUA or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Restrictions You may not:

  • Copy, reproduce, distribute, republish, download, or display any content for commercial purposes without our written permission
  • Use our trademarks, logos, or branding without authorization
  • Modify, create derivative works, or reverse-engineer any part of the website
  • Use automated tools to scrape or extract data from our website

License to Use We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only.

Unauthorized use may result in legal action and termination of your access.

9. User Accounts

Account Creation If you create an account on our website, you are responsible for:

  • Providing accurate, current, and complete information
  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use

Account Termination We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in fraudulent or harmful activity.

10. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when placing orders
  • Ensure your shipping address and contact information are correct
  • Not engage in fraudulent, abusive, or harmful activities
  • Comply with all applicable laws and regulations
  • Respect the rights of LULIQUA and other users

11. Limitation of Liability

Disclaimer of Warranties Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • The website will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The website or servers are free of viruses or harmful components

Limitation of Liability To the fullest extent permitted by law, LULIQUA and its affiliates, directors, employees, and partners shall not be liable for any:

  • Direct, indirect, incidental, consequential, punitive, or special damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from the use or inability to use our website or products
  • Errors, inaccuracies, or interruptions in service
  • Unauthorized access to or alteration of your data

Maximum Liability Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product in question, or $100 USD, whichever is less.

Use at Your Own Risk Use of our products and services is at your own risk. You are solely responsible for any damage to your device or loss of data resulting from your use of the website.

12. Indemnification

You agree to indemnify, defend, and hold harmless LULIQUA, its affiliates, officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

  • Your use of the website or products
  • Your violation of these Terms of Service
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any fraudulent, unlawful, or harmful activity

13. Third-Party Links & Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by LULIQUA.

We are not responsible for:

  • The content, privacy policies, or practices of any third-party sites
  • Any transactions or interactions you have with third parties

You access third-party sites at your own risk. We encourage you to review their terms and privacy policies.

14. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.

By using our website, you consent to the practices described in that policy.

15. Governing Law & Dispute Resolution

Governing Law These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

Jurisdiction Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

Dispute Resolution We encourage you to contact us first at contact@luliqua.com to resolve any disputes informally. If resolution cannot be reached, the matter will proceed to the courts as outlined above.

16. Force Majeure

LULIQUA shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, pandemics, or acts of God
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Strikes, labor disputes, or supply chain disruptions
  • Internet or telecommunications failures

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and LULIQUA regarding your use of the website and supersede any prior agreements or understandings.

19. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Changes will be effective immediately upon posting to this page, and the "Last Updated" date will be revised accordingly.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

We encourage you to review this page periodically to stay informed of any changes.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Email: contact@luliqua.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

We will respond to your inquiry within a reasonable timeframe.

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.