Your Wellness Questions, Answered
Can I use it on different body areas — knee, shoulder, and calf?
Yes — the FlexiWrap™ is designed for full-body versatility. It comes with two adjustable straps: a 68cm long strap for larger areas like the shoulder, thigh, and calf, and a 30cm short strap for targeted areas like the knee and elbow. Simply reposition the wrap between sessions — one device covers your entire body.
What's the difference between the 3 heat levels?
45°C is gentle warmth — ideal for sensitive areas, light relaxation, or first-time use. 55°C is the most popular mid-level setting for general muscle relief and everyday tension. 65°C delivers deep penetrating heat for chronic pain, stiff joints, or post-workout recovery. All three levels work in sync with the 3 vibration modes for enhanced results.
How long does the battery last per charge?
The 4000mAh battery provides 60–120 minutes of cordless use depending on your settings. At moderate heat and vibration, most users get 90–120 minutes per charge. At maximum heat and vibration, expect around 60 minutes. It charges fully in 2–3 hours via any USB-C source — including power banks, laptops, or wall adapters.
Is it safe? What certifications does it have?
The FlexiWrap™ is FDA510, CE, FCC, and RoHS certified — meeting international safety standards for electronic wellness devices. It also has a built-in auto shut-off protection. We recommend staying awake during sessions to monitor comfort and adjust settings as needed, rather than falling asleep while wearing it.
How do I clean and maintain it?
Remove the heating unit before cleaning. Spot clean the fabric with a damp cloth and mild soap — do not machine wash or submerge in water. Air dry completely before next use. Store in a cool, dry place away from direct sunlight. Avoid folding or crushing the heating elements, and regularly check cables and connections for wear.
What's in the box and what's the warranty?
Every FlexiWrap™ includes: 1× Heated Vibration Wrap (Black or Gray), 1× Long Strap (68cm), 1× Short Strap (30cm), 1× USB-C Charging Cable (100cm), and 1× User Manual (English). Backed by a 12-Month Warranty against manufacturing defects and a 30-Day Satisfaction Guarantee — with free shipping included.