Care Instructions & Warranty

🧼 CARE & MAINTENANCE

Cleaning:
• ALWAYS power off and unplug before cleaning
• Wipe the surface with a soft, damp cloth and mild soap
• Clean the fabric cover gently to remove sweat and dirt
• Do NOT submerge the device in water or any liquid
• Do NOT use bleach, harsh chemicals, or abrasive cleaners
• Air dry completely before next use or storage
• Clean after each use to maintain hygiene

Storage & Battery Care:
• Store in a cool, dry place away from direct sunlight
• Keep away from extreme temperatures and high humidity
• Charge to 50-80% before long-term storage
• Recharge every 2-3 months if not in regular use
• Use only the provided USB cable and power adapter
• Battery capacity: 2000mAh
• Battery lifespan: ~500 charge cycles
• Charging time: 3 hours
• Usage time: 1 hour per charge

Power & Charging:
• Dual Power Modes: Plug-in (24W, 12V/2A) or Cordless (10W, 5V/2A)
• Plug-in mode provides higher intensity (3100 RPM)
• Cordless mode offers portability (2800 RPM)
• Do NOT use while charging for safety
• Avoid overcharging—unplug once fully charged
• Use only certified charging accessories

Safety Tips:
• Do NOT use on open wounds, swollen areas, or acute injuries
• Not recommended for individuals with pacemakers or during pregnancy
• Limit sessions to 15-20 minutes with breaks between uses
• Discontinue use if you experience increased pain, numbness, or discomfort
• Do NOT use while sleeping unless supervised
• Keep away from water and moisture during operation
• Do NOT attempt to disassemble, repair, or modify the device
• Supervise children if they use the device

Recommended Use:
• Start with the lowest speed (Gear 1) and heat setting, then adjust as needed
• Choose from 3 massage modes based on your preference
• Use heat settings (max 45°C) for enhanced muscle relaxation
• Position the massager comfortably on shoulders, neck, or target area
• Relax and enjoy your personalized therapy session


✅ WARRANTY COVERAGE

12-Month Warranty from Date of Purchase

What's Covered:
• Manufacturing defects in materials and workmanship
• Malfunctioning massage motors or kneading mechanism
• Heating element or temperature control issues
• Battery performance issues under normal use (less than 500 cycles)
• Electrical or mechanical failures
• Control button defects
• Power adapter or USB cable issues

What's NOT Covered:
• Damage from misuse, accidents, drops, or improper care
• Normal wear and tear (fabric wear, surface scratches)
• Water damage, liquid spills, or moisture exposure
• Damage from improper cleaning or submersion in water
• Physical damage to motors or heating elements
• Unauthorized repairs, modifications, tampering, or disassembly
• Lost, stolen, or damaged accessories (USB cable, adapter, manual, packaging)
• Cosmetic damage that doesn't affect functionality
• Damage from using non-approved charging accessories or incorrect voltage
• Battery degradation beyond 500 charge cycles (normal wear)
• Damage from extreme temperatures, humidity, or improper storage



📞 HOW TO CLAIM YOUR WARRANTY

1. Contact Support: Email us at contact@luliqua.com with:
• Your order number
• Date of purchase
• Detailed description of the issue
• Photos or videos demonstrating the defect

2. Safety Check:
• Do NOT use a damaged device
• Power off and unplug immediately
• Do not attempt repairs yourself

3. Assessment:
• Our support team will review your claim within 24-48 hours
• We may request additional information or troubleshooting steps

4. Resolution:
• Approved claims receive repair, replacement, or full refund (your choice)
• We'll provide prepaid return shipping labels for defective items

Processing Time: Most warranty claims are resolved within 5-7 business days after approval.



💙 30-DAY SATISFACTION GUARANTEE

Not completely satisfied with your ShoulderRelief™? We offer a hassle-free 30-day return or exchange policy from the date of delivery.

How It Works:
• Contact us within 30 days of receiving your order
• Return the product in its original condition with all accessories (massager, USB cable, power adapter, manual, packaging)
• Receive a full refund or exchange—no questions asked

Return Shipping:
• FREE for defective or damaged items
• Customer pays return shipping for change-of-mind returns

Refund Processing: Refunds are issued within 5-7 business days after we receive your return.


🌍 INTERNATIONAL WARRANTY

Our warranty is valid worldwide. For customers outside the original purchase country:
• Contact our support team for assistance with warranty claims and return logistics
• Return shipping costs may vary by location
• Ensure your power adapter is compatible with your local voltage (12V/2A plug-in, 5V/2A charging)


⚕️ MEDICAL DISCLAIMER

The Luliqua ShoulderRelief™ is designed for wellness and pain relief purposes. It is not intended to diagnose, treat, cure, or prevent any medical condition.

If you have any of the following, consult your healthcare provider before use:
• Serious shoulder, neck, or back injuries
• Chronic conditions (arthritis, tendonitis, muscle disorders)
• Recent surgery or fractures
• Pacemaker or other implanted medical devices
• Pregnancy
• Poor circulation or reduced heat sensitivity
• Diabetes or neuropathy
• Skin conditions (eczema, psoriasis, open wounds)

Discontinue use and seek medical attention if symptoms worsen or persist.


🔒 SAFETY & QUALITY STANDARDS

• Dual Power Modes: Plug-in (24W, 3100 RPM) and Cordless (10W, 2800 RPM)
• 3 Speed Levels: Customizable intensity
• 3 Massage Modes: Varied therapy programs
• 2 Heat Settings: Up to 45°C for soothing warmth
• 2000mAh Battery: 1 hour cordless use per charge
• Overheat Protection: Built-in safety feature
• Ergonomic Design: Butterfly shape for comfort


📧 CUSTOMER SUPPORT

Questions about care, warranty, or product use?

• Email: contact@luliqua.com
• Response Time: Within 24-48 hours

Our dedicated support team is here to ensure you have the best experience with your Luliqua ShoulderRelief™.


💡 TROUBLESHOOTING TIPS

Device won't turn on:
• Ensure it's fully charged (3 hours)
• Try plug-in mode with power adapter
• Check power adapter and USB cable for damage
• Contact support if issue persists

Weak massage or low speed:
• Ensure battery is sufficiently charged
• Try plug-in mode for higher intensity (3100 RPM)
• Check that the device is positioned correctly
• Try adjusting speed settings (Gear 1-3)

Heat not working:
• Verify heat mode is activated
• Allow 2-3 minutes for heating elements to warm up
• Ensure device is fully charged or plugged in
• Contact support if heat remains non-functional

Battery drains quickly:
• Normal after 500+ charge cycles
• Avoid using highest speed and heat settings continuously
• Contact support if battery life is significantly reduced

For additional troubleshooting, refer to the user manual or contact our support team.